Refund policy

At ÖDHRAM, we take pride in the quality and craftsmanship of our garments. Please read our policy carefully before placing an order.

1. NO RETURNS FOR CHANGE OF MIND OR PREFERENCE

All sales are final. We do not accept returns, exchanges, or refunds if you simply change your mind, decide you do not like the item, or if the product does not suit your personal aesthetic once delivered.

Detailed sizing charts, garment descriptions, and high-resolution imagery are provided on every product page to help you make an informed decision before completing your purchase.

2. FAULTY, DAMAGED, OR INCORRECT ITEMS

Under UK Consumer Law, you are entitled to a remedy if an item you receive is defective, damaged, or incorrect.

  • Damaged or Defective Goods: If you receive an item with a manufacturing defect or damage sustained during transit, you must contact us within 7 days of delivery.

  • Incorrect Orders: If we accidentally send you the wrong item or size from what was ordered, please inform us within 7 days of delivery.

3. HOW TO REPORT AN ISSUE

If your order arrives damaged, defective, or incorrect, please follow these steps:

  1. Email our support team at odhram_clothing@hotmail.com.

  2. Include your Order Number, a brief description of the issue, and clear photo/video evidence showing the defect or incorrect item.

  3. Once reviewed and approved by our team, we will provide instructions for returning the item and arrange a replacement or full refund (including standard shipping costs).

Returned items for defect claims must be unworn, unwashed, and in their original packaging with all tags intact.

4. ORDER CANCELLATIONS

Once an order is placed and processed in our system, it cannot be cancelled or modified. Please ensure all details—including size, shipping address, and item selection—are correct before finalizing your order at checkout.

5. CONTACT US

For any inquiries regarding damaged goods or order issues, please reach out: